Privacy Policy
Your privacy is important to us
Last updated: July 25, 2025
1. Introduction
TangoCabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi and tour services in Sri Lanka.
2. Information We Collect
2.1 Personal Information
- Name and contact information (phone number, email address)
- Pickup and destination locations
- Travel dates and preferences
- Payment information (processed securely)
- Emergency contact details
2.2 Automatically Collected Information
- Website usage data and analytics
- Device information and IP address
- Cookies and similar tracking technologies
- Location data (when using our services)
3. How We Use Your Information
- Provide and improve our taxi and tour services
- Process bookings and payments
- Communicate with you about your bookings
- Send service updates and promotional materials (with consent)
- Ensure safety and security of our services
- Comply with legal obligations
- Analyze and improve our website and services
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With our drivers and service partners to provide your requested services
- With payment processors to handle transactions
- When required by law or to protect our rights and safety
- In case of business transfer or merger (with notice to users)
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking and payment records are typically retained for 7 years for tax and legal purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Objection: Object to processing of your data
- Withdrawal: Withdraw consent for marketing communications
8. Cookies and Tracking
Our website uses cookies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser. For detailed information, please see our Cookie Policy.
9. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services (such as Google Analytics, WhatsApp). We are not responsible for the privacy practices of these third parties.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Phone: +94 72 345 6726
WhatsApp: +94 72 345 6726
Email: contact@tangocabs.com